“The Country Guides have been enormously well-received. Clients have found these to be a one-stop information source for all the nitty-gritty information that when doing a Google search for such info, it’s often impossible to procure the best and most up-to-date information.

Duty Free allowances, electrical/current information, National holidays, average temperatures, currency rates, purchasing power parity and Embassy and DFAT advice is invaluable.

It illustrates immediately to our clients the attention to detail and due diligence we have exercised in keeping our clients up-to-speed and in the loop with their travel arrangements.

Knowledge offers empowerment, and the country guides equip clients with what they need. It’s just another added benefit that Phil Hoffmann Travel can offer our clients”.

“Navgu Country Guides are an essential part of our business.

The well formatted and detailed document which comes with our business and each consultants contact details provides our clients with relevant and important information about the country they are going to visit.

This is a value add that I feel separates us from other agencies and for the minimal annual fee it is more than worth while.

We provide this document to clients at time of quoting and with there final documentation, it can be emailed and printed so covers all options for the client.

The information is up to date, current and includes not only the fun bits and pieces a country has to offer but also all the important information (Consulate contacts, passport info, currency, dfat warnings and smart traveller advice etc).

I’m an agency owner and a full time seller of retail travel with the approach that customer service and client care is the priority and main focus of our business. We wouldn’t operate without this product and I thank Navgu for providing us with the tool to be able to deliver our clients a reputable and informative document and differentiate my business from the others with a point of difference.”

“I mandate that all staff include a Country Guide for all countries that clients are visiting in their final handover. When we show clients, we always “sell” ourselves a little at the same line, something along the lines of “this is our new toy that we love. We subscribe to this service and it’s updated weekly so the information is always current and relevant, we just feel the information is extremely useful and it’s something that sets us apart from our competition”. We then oh and ah over it together.

Just this morning a client rang in asking voltage information and I just logged into the Country Guides to give them the details. In particular the clients appreciate the emergency phone contacts, voltage, public holidays, currency info – probably in that order. I also love how it’s personalised and shows the date at the top.

So in summary, it makes us more professional, knowledgeable and just adds to the IP that we already possess. Even seasoned travellers learn a thing or two from it. We don’t include it in our quotes but let them know that we subscribe and if they want it before the handover we can just email it to them – I think it’s great that you can email straight from your system – another great time saver.”

“The Country Guides are invaluable! If you are not providing this you are crazy.

Your clients need this information at their fingertips. It is professional information that is greatly appreciated.”

“We regularly use the Country Guides to pass onto our clients as part of our booking process. Our clients receive a copy of the applicable Country Guide upon deposit as it answers most of their questions in one pdf!

We then reprint the guide with the financial information to give to the clients with their documents so they have the latest rates.

The Country guides summarise all the information that we need concisely and an easy to read format and because the information is updated daily we are confident in the accuracy at the date of printing.”

“BYOjet has been using the Country Guides as a value added service to our clients for several months. This service has proven to be time saving for our staff and provides our clients important information.

We have found Visa requirements, currency conversions & other useful facts have been very beneficial. We will continue to use this service as a sales tool.”

“We’ve found Country Guides not only WOW a client but are also helpful to our consultants as a resource for country specific information.

I particularly like that we are sending away all of our clients with the contact details of the Australian High Commission in each country, which adaptor to take with them and contact numbers in the event of a lost credit card.

For us, it’s about going above and beyond the basic information provided.”

“Well I think they provided our clients with really good detailed information. I like the way they provide all the relevant information required for travelers ie currency, consulates, emergency no’s, adaptors etc.

I have even used one myself on a recent trip to Malaysia I found the guide helpful. I loved the currency clue card I cut it out and stuck it in my wallet as quick guide while out shopping very helpful knowing exactly how much I was spending.”

“Country Guides are useful in providing clients with the general information they need when travelling to an overseas country, particularly if they are going there for the first time.

It saves the agent a lot of time and effort in making sure the client has this sometimes essential information before they depart.”

“Country Guides have been a great tool and is extremely user friendly where you can email from your desktop or print out PDF’s.

It provides relevant and useful information in seconds at just the click of a button, saving us both time and money. My consultants love the fact that the Country Guides are always current with the issue date printed on the top of each guide, personalised with our company logo which is perfect to include in both quotes and/or documents.

Our clients respond to the detailed information on Passport and Visa Conditions, Current DFAT Travel Advice, Vaccinations/Health, Time Difference between home and destination, Electricity and Telephone Adaptors and that’s only to name a few.

We highly recommend using Country Guides”.

“We have been using Country Guides since its inception and have found it to be an invaluable system which is used regularly by our team.

Clients also love it and the information is current and easy to access.

Highly recommend!”

“Our office has been using Country Guides since 2006. The information provided in the guides is a terrific value add for your clients and is a very easy to use. They are all personalised to your office by consultant.

The information provided will save you time and is truly a fabulous tool for all consultants ranging from juniors to experienced senior consultants.”

“Our agency has been using the Navgu Travel Publishing Country Guides for several years now. They are a fantastic source of practical and useful information.

We pop the guides in our client’s document wallets and they always go down really well. Travel guide books can sometimes provide too much information and travel brochures not enough.

Navgu’s Country Guides are concise and easy to follow and a fantastic marketing tool, particularly as they can be personalised with your agency logo and consultant details. Well worth the relatively small cost.”

“We are extremely happy with Country Guides for our customers. The service supports our travel team with important and regularly updated information for travellers including visas, vaccinations, Smartraveller, country demographics and more and is presented in a way that showcases our business and expertise.

The documents are fully branded for our store which complements our professional approach, differentiates us from our competitors and eliminates the need for customers to go online for this information.”